Forward your calls to IceBot

1. Turn on: forward every call to IceBot

   Dial**21*<your IceBot number>#Copy

   Or use the phone’s menu:

   iPhone

   1. Open Settings
   2. Tap Phone
   3. Tap Call Forwarding
   4. Turn on Call Forwarding
   5. Tap Forward To and enter <your IceBot number>

   Android

   1. Open the Phone app
   2. Tap ⋮ (More), then Settings
   3. Tap Calls (or Supplementary services)
   4. Tap Call forwarding, then Voice call
   5. Tap Always forward, enter <your IceBot number>, and tap Enable / Turn on

2. Check it is on

   Dial*#21#Copy

3. Turn off

   Dial##21#Copy

Careful: ##002# clears all call diverts on your line, including voicemail.

Before you test

• Dual-SIM phone: dial the code from the SIM that has your business number, or you will forward the wrong line.
• Test from a DIFFERENT phone. Calling your own number from itself goes to voicemail, not to IceBot.
• A prepaid plan may need credit before forwarding works.
• Your carrier may charge forwarded minutes at your usual call rate.
• "Connection problem or invalid MMI code" (common on Samsung with VoLTE): the phone changes forwarding over mobile data. Switch Mobile data to the SIM with your business number, turn off Wi-Fi and Wi-Fi Calling, and dial the code again. Still failing? Turn off VoLTE for that SIM for a minute, dial the code, then turn VoLTE back on.
• If the Call forwarding menu is greyed out with empty "Forward to" boxes, your phone cannot reach the carrier's forwarding server (sometimes a fault on the carrier's side). Codes will fail too until it is fixed.
• If no code or menu works, call your carrier (Maxis/Hotlink: 123 from your line) and ask them to turn call forwarding on or off. They can do it for you in a minute.
• To confirm forwarding is off, ask someone to ring your number: if your phone rings, it is off, whatever the notification says.