System status

• Chat

  AI replies on web chat and the website widget

  Operational
  13 Jul30 days ago95.69% uptime · 90 daysToday
  Days with failures or incidents (2)

  • 1 Oct: 44.44% up (144 checks), 80 failed · AI replies are unavailable
  • 29 Sept: 99.30% up (144 checks), 1 failed

• Voice

  Phone and web voice calls

  Operational
  13 Jul30 days ago87.55% uptime · 90 daysToday
  Days with failures or incidents (6)

  • 8 Oct: 99.65% up (288 checks), 1 failed
  • 4 Oct: 50.69% up (288 checks), 142 failed
  • 3 Oct: 50.00% up (288 checks), 144 failed
  • 2 Oct: 50.00% up (288 checks), 144 failed
  • 1 Oct: 87.50% up (288 checks), 36 failed · AI replies are unavailable
  • 29 Sept: 99.65% up (288 checks), 1 failed

• WhatsApp

  Sending and receiving WhatsApp messages

  No recent check
  13 Jul30 days agoNo data uptime · 90 daysToday

• Dashboard

  Signing in, the inbox, agents and reports

  Operational
  13 Jul30 days ago100% uptime · 90 daysToday

• API

  The public API, webhooks and message intake

  Operational
  13 Jul30 days ago100% uptime · 90 daysToday

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Service level objectives

Monthly availability targets. Availability is the share of automated checks that passed, run every 10 minutes from our Singapore region; a check that could not run is not counted either way. Slow but working counts as available.

Past incidents