AI receptionist or a hire? How to compare the real cost in Malaysia
The honest comparison is not machine against person. It is which hours, which calls and which tasks each one covers, and what is left over for the other.
An AI receptionist for clinics and dental practices
The front desk is juggling walk-ins, the phone and WhatsApp at once, and patients who message after closing wait until morning for a simple booking.
What Floee does
- Books, reschedules and cancels appointments inside the conversation, on the phone or in chat.
- Answers questions about services, doctors, panel insurance and directions from what the clinic has published.
- Never diagnoses or advises on medication; an emergency is told to call 999 straight away.
- Calls patients the day before to confirm, and runs check-up recall lists.
- Hands anything clinical or sensitive to a person, with the whole thread.
Outbound jobs included in this pack
- Appointment reminder. Calls patients the day before to confirm, move or cancel their appointment.
- Check-up recall. Invites patients who are due for a routine check-up or scaling to book one.
Customer: Hi, nak buat appointment scaling untuk Sabtu ni boleh?
Agent: Boleh. Sabtu ini ada slot pukul 10.00 pagi dan 2.30 petang. Yang mana sesuai?
Customer: 10 pagi ok.
Agent: Siap. Sabtu, 10.00 pagi untuk scaling. Kami akan hantar peringatan sehari sebelum.
Features it uses
Voice agents, in and out
Answers calls to your number and places outbound calls, with the same knowledge as chat. More on every channel
WhatsApp
Replies on your WhatsApp Business number, with approved templates for messages outside the 24-hour window. More on every channel
Bookings and Google Calendar
Checks availability and books inside the conversation, with hours, buffers and limits; syncs to Google Calendar. More on it acts
Campaigns and outbound calling
Upload a list and call or message it, with the outcome of every call recorded. More on outbound
Inbox and take-over
Every thread in one inbox. Anything the agent should not answer waits for a person, who takes over with the full history. More on people in the loop
One memory across channels
One record per person: every message, call, booking and reference number, read before the next reply. More on understanding
Answers only from what you published
It answers from your knowledge base. If the answer is not there, it says so instead of guessing. More on understanding
Jobs it takes on
Further reading
AI voice agent in Malaysia: the complete guide for businesses
An AI voice agent answers your business phone, understands callers in Malay, English or a mix of both, and does the routine work of a receptionist. This guide explains what it can and cannot do, and how to choose and test one.
Designing the handover from an AI assistant to your staff
An assistant is judged by how it behaves when it should stop. A clean handover turns a difficult moment into a good one; a poor one makes the customer start again.
Set up Floee for clinics and dental
Sign up free, choose this industry when you create your agent, and add your own hours, services and prices. Talk to it in a private preview before anyone else can.