Residents report problems at night and on weekends, and the counter spends its day answering "what is the status of my complaint?"
Customer: Lampu jalan depan rumah saya rosak dah seminggu.
Agent: Terima kasih kerana melapor. Boleh berikan nama jalan dan taman?
Customer: Jalan Mawar 3, Taman Seri.
Agent: Aduan direkodkan. Nombor rujukan anda akan dibacakan sekarang. Guna nombor ini untuk semak status.
Replies on your WhatsApp Business number, with approved templates for messages outside the 24-hour window. More on every channel
Answers calls to your number and places outbound calls, with the same knowledge as chat. More on every channel
Logs a complaint or request, reads the reference number back, and checks its status later. More on it acts
Answers in the language it was asked in, including messages that mix all three. More on understanding
Every thread in one inbox. Anything the agent should not answer waits for a person, who takes over with the full history. More on people in the loop
Conversations, calls and handovers by channel and by agent, over any date range, plus written reports. More on reports and outcomes
A printable privacy package: where data is stored, who can see it, consent records, retention, erasure and the activity log. More on trust
Residents ask a council the same questions about licences, fees, documents and opening hours every day. Answering those consistently, in their language, frees staff for the cases that need a decision.
An AI chatbot collects personal data on your behalf in every conversation. Under Malaysia’s Personal Data Protection Act, you remain responsible for it. This checklist covers what to put in place.
Plenty of chatbots claim to speak Malay. Fewer cope with how Malaysians actually write on WhatsApp. Here is what to check before you connect one to your business number.
Sign up free, choose this industry when you create your agent, and add your own hours, services and prices. Talk to it in a private preview before anyone else can.