Clinics and dental
The front desk is juggling walk-ins, the phone and WhatsApp at once, and patients who message after closing wait until morning for a simple booking.
What organisations use Floee for
Pick your industry for a ready-made agent built from a tested template, or pick the job you need done. Every one runs on the same inbox, the same memory and the same channels.
By industry
Thirteen industry packs, each a starting point you adapt with your own facts, hours and prices.
Restaurants and F&B
During service nobody can pick up the phone, and reservation requests pile up in WhatsApp while the kitchen is full.
Retail and e-commerce
Shoppers ask the same size, stock and delivery questions on every channel, and a slow reply is a lost sale.
Property and real estate
Listing enquiries arrive at night and on weekends, and by the time an agent calls back the buyer has booked a viewing elsewhere.
Education and training
Course enquiries peak after office hours and on weekends, and HR managers want claim answers before they register a team.
Automotive and workshops
Mechanics cannot stop work to answer "is my car ready yet?", and service reminders are forgotten when the shop is busy.
Hotels and tourism
Guests message at every hour about check-in, parking and transfers, often in a language the night shift does not speak.
Collections and billing
Reminder calls are repetitive work, and a collections team spends its day on customers who only needed a payment link.
Insurance and takaful
Policyholders call after an accident when the office is closed, and renewal reminders are left to agents with full diaries.
Government and councils
Residents report problems at night and on weekends, and the counter spends its day answering "what is the status of my complaint?"
Events and RSVP
Chasing RSVPs from a guest list is days of calls and messages, and headcounts are still wrong on the day.
Professional services and B2B
Leads from the website and ads go cold while the team is in meetings, and follow-up calls are the first task to slip.
Logistics and courier
Customer service lines are flooded with "where is my parcel?" and damaged-item reports that all need the same details taken.
By job
The same jobs come up in every industry. Here is what Floee does for each, and what it uses to do it.
After-hours reception
The problem
Customers message and call when you are closed, and the first reply they get is the next morning.
Common in
What Floee does
- Answers every call and message at any hour, from what you published.
- Books, takes details or logs a request so nothing waits for the morning.
- Leaves anything it should not answer for your team, flagged in the inbox.
Features used
Bookings and appointments
The problem
Booking by phone tag and WhatsApp back-and-forth wastes staff time and loses customers who give up.
Common in
What Floee does
- Checks real availability and books inside the conversation.
- Reads the booking back and syncs it to your calendar.
- Moves or cancels a booking when the customer asks.
Features used
Order taking and payments
The problem
An order that needs a person to confirm stock and send a bank account number is an order that can wait, and often does not happen.
Common in
What Floee does
- Answers from your catalogue and sells only what is in stock.
- Takes the order and sends a payment link in the thread.
- Settles the payment against the order total.
Features used
Reminders and collections
The problem
Reminder and payment calls are repetitive, easy to skip, and costly when they are.
Common in
What Floee does
- Calls or messages a list with reminders, renewals or payment reminders.
- Records the outcome of every call, including promises to pay.
- Dials only inside your calling hours and skips anyone who opted out.
Features used
Lead qualification
The problem
New enquiries go cold while your team is busy, and sales time is spent on leads that were never a fit.
Common in
What Floee does
- Replies to every enquiry at once and asks the qualifying questions you set.
- Books a meeting or viewing for the leads that fit.
- Follows up leads that went quiet, with opt-out honoured.
Features used
Surveys and RSVP
The problem
Collecting replies from a list by hand takes days and ends in a spreadsheet nobody trusts.
Common in
What Floee does
- Calls or messages everyone on the list with the same questions.
- Records each answer, headcount or rating as a structured outcome.
- Reports the results as they come in.
Features used
Resident and citizen enquiries
The problem
Residents need answers and a way to report problems outside counter hours, in Malay, English or Mandarin.
Common in
What Floee does
- Answers service, form and fee questions from what the organisation published.
- Takes complaints and gives a reference number every time.
- Keeps a record that stands up to audit, with personal data handled under the PDPA package.
Features used
Support and status checks
The problem
The same "what is the status of my…" question fills the support queue all day.
Common in
What Floee does
- Logs the request and reads back a reference number.
- Looks up the status by reference and shares only what the record says.
- Hands disputes and anything unusual to a person with the full thread.
Features used
Start with the free plan
A website chatbot on your own knowledge, no card. Add WhatsApp, phone calls and the rest when you choose a plan.