An AI assistant for hotels and tour operators in Malaysia
Guests ask the same questions before, during and after a stay, in several languages and at all hours. That is a good fit for an assistant, as long as it knows when to bring in your team.
An AI concierge for hotels, homestays and tour operators
Guests message at every hour about check-in, parking and transfers, often in a language the night shift does not speak.
What Floee does
- Answers facilities, check-in and tour questions from your published information.
- Looks up a booking before discussing it.
- Sends a deposit link for the stated amount.
- Passes special requests to the front desk, and never confirms rooms or rates on its own.
- Calls guests before arrival to confirm details.
Outbound jobs included in this pack
- Pre-arrival call. Calls guests before arrival to confirm their arrival time and take special requests.
Customer: 请问可以提早入住吗？我们中午到。
Agent: 我先帮您记下提早入住的要求，并转给前台确认。请问您的预订名字是？
Customer: Lim Mei Ling
Agent: 收到，已转交前台。他们确认后会在这里回复您。
Features it uses
WhatsApp
Replies on your WhatsApp Business number, with approved templates for messages outside the 24-hour window. More on every channel
Telegram, Instagram, Facebook, TikTok
Direct messages from each app land in the same inbox and get the same answers. More on every channel
Malay, English, Mandarin | and rojak
Answers in the language it was asked in, including messages that mix all three. More on understanding
Payment links
Sends a payment link in the thread and settles it against the order. More on it acts
Inbox and take-over
Every thread in one inbox. Anything the agent should not answer waits for a person, who takes over with the full history. More on people in the loop
Campaigns and outbound calling
Upload a list and call or message it, with the outcome of every call recorded. More on outbound
Jobs it takes on
Further reading
AI voice agent in Malaysia: the complete guide for businesses
An AI voice agent answers your business phone, understands callers in Malay, English or a mix of both, and does the routine work of a receptionist. This guide explains what it can and cannot do, and how to choose and test one.
Why most chatbots fail on rojak, and what to test before you buy
"Boss, ada stock tak size 42? Nak ambil esok, 可以吗?" That is a normal customer message in Malaysia. Plenty of chatbots cannot answer it.
Set up Floee for hotels and tourism
Sign up free, choose this industry when you create your agent, and add your own hours, services and prices. Talk to it in a private preview before anyone else can.