Course enquiries peak after office hours and on weekends, and HR managers want claim answers before they register a team.
Customer: Kursus Excel bulan depan boleh claim HRDC?
Agent: Kursus ini berdaftar untuk tuntutan HRDC. Kelulusan tetap dibuat oleh HRD Corp. Berapa orang peserta?
Customer: 4 orang.
Agent: Masih ada tempat untuk 4 orang. Saya boleh ambil pendaftaran sekarang.
Replies on your WhatsApp Business number, with approved templates for messages outside the 24-hour window. More on every channel
A chat widget for your site, with a Talk button that lets a visitor speak to the agent in the browser. More on every channel
Collects registrations and intake details as a conversation, not a web form. More on it acts
Sends a payment link in the thread and settles it against the order. More on it acts
Upload a list and call or message it, with the outcome of every call recorded. More on outbound
It answers from your knowledge base. If the answer is not there, it says so instead of guessing. More on understanding
AI assistants are often described through clinics, but the same tool answers repeat questions, takes orders and books appointments in almost any business. Here is how different trades use one and what they have in common.
WhatsApp is where most Malaysian customers already are, which is why it is the first place businesses want an AI assistant. It also has rules that decide what the assistant may send and when.
The quality of an AI assistant is mostly the quality of the document it answers from. A good one takes an afternoon to write and saves you weeks of corrections.
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